This Policy explains when and why we collect personal information about people who make contact with us; how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Client Services, Firesafe Solutions (UK) Ltd, Claylands Road, Bishops Waltham, Hampshire SO32 1BH. Alternatively, you can telephone 01489 895 414.
For the purpose of the General Data Protection Regulation (GDPR), the data controller is Firesafe Solutions (UK) Ltd of Claylands Road, Bishops Waltham, Hampshire SO32 1BH.
We obtain information that you provide: when filling in forms on our Website, corresponding with us by phone, email or otherwise contact us.
The personal information we collect may include: your name, address, email, telephone number, and other information required to enable us to provide you with our services.
In order to supply our products and services we may source personal data from publicly accessible sources, for example, company websites and social media.
We may also request information from you when you report a problem with our Website.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We may collect details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access. This information may be combined with other information you provide to us, as described above.
We may receive information about you from third-parties (including, for example, business partners and service providers). This may be combined with other information you provide to us, as described above.
We take appropriate measures to ensure that any personal data is kept secure and is kept for the duration of your use of our service. We may use your information to:
Failure to provide information or failure to provide information that is up-to-date and accurate may result in a failure of service provision.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may share, pass on or transfer your information:
We will take steps with the aim of ensuring that your privacy rights continue to be protected.
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the work we do and our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01489 895 414.
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes this Regulation.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org, or write to us at: Client Support, Firesafe Solutions (UK) Ltd, Claylands Road, Bishops Waltham, Hampshire SO32 1BH. Alternatively, you can telephone 01489 895 414.
You have the right to ask for a copy of the information Firesafe Solutions (UK) Ltd hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
You have the right to be confident that we are handling your personal information responsibly and in line with good practice. If you have a concern about the way we are handling your information, in the first instance, please contact; Client Support, Firesafe Solutions (UK) Ltd, Claylands Road, Bishops Waltham, Hampshire SO32 1BH. Alternatively, you can telephone 01489 895 414.
We take your concerns seriously and will work with you to try to resolve them.
If you remain dissatisfied then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF www.ico.org.uk
Storage and security of your personal information
When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as bank details) is encrypted and protected.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.
Cookies are information packets sent by web servers to web browsers and stored by the web browsers.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
We keep this Policy under regular review. This Policy was last updated in May 2018.
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